Troubleshooting

Basic Troubleshooting

• When I Shift Gears While Pedalling, the eBike Jumps Two or Three Gears
• Basic Connector Check
• Battery Not Working: Basic Troubleshooting

Error Codes (Rear Hub Motors)

• Code 01h: Over-Voltage Protection
• Code 23h: Motor Phase Error
• Code 24h: Motor Hall Error
• Code 25h: Brake Error
• Code 30h: Communication Error (Rear Hub Motor)

Error Codes (Mid-Drive Motors)

• Code 30h: Communication Error (Mid-Drive Motor)
• Codes 01h and 07h: Over-Voltage Protection
• Code 21h: Speed Sensor Fault

Motor (All Types)

• Motor is Making a Groaning Noise
• Motor is Making a Clicking Noise
• Motor is Making a Grinding Noise
• Motor Engages But Doesn't Provide Power
• Unresponsive Motor - Step 1: Common Causes
• Unresponsive Motor - Step 2: Brake Inhibitors

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Pedal Assist, Walk Assist, and Throttle

• Throttle Not Working Properly
• Pedal Assist Not Working Properly - Models with Cadence Sensors
• Pedal Assist Not Working Properly - 2021 Rear Hub Models with Torque Sensors

Battery, Power, and Charger

• When Do I Need a New Battery?
• The Bike and the LCD Suddenly Shut Off and Won’t Turn Back on Until the Battery Is Removed and Reinserted
• Charger Not Working Properly
• Battery Suddenly Shuts Off While Riding
• Bike Doesn't Turn/Power On
• The LCD Battery Indicator Displayed 100% Before Riding but Suddenly Dropped to 0% And Shut Off

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Bike LCD/Display

• Inaccurate Speedometer and/or Odometer Readings
• LCD Battery Indicator Showing Zero Power with a Charged Battery
• The LCD's Battery Indicator Shows Low Power, but the Battery's LED Indicator Shows Full Charge

Headlights and Taillights

• Headlight and/or Taillight Stay On After Turning Off the Bike

Wheels, Tires, and Fenders

• The Front Fender is Not Fitting Properly

Drivetrain

• The Fixie Makes a Squeaking Noise While Riding

Suspension

• 2020 Liberty Rear Suspension Shocks - Recommended PSI (Air Pressure)