Thank you for choosing Rize Bikes! We're sorry you're having an issue with your Rize Bike. One of the easiest troubleshooting steps you can perform is the Basic Connector Check, and it can help resolve many of your Rize Bike's issues.
Please follow the steps below to perform the Basic Connector Check and see if it resolves your issue:
Video Instructions
Fixie
All Other Rear-Hub Models
Mid-Drive Models
Text Instructions
- Locate and disconnect the following wires at the front of your bike. Follow the wires connecting the Brake Inhibitors to the main wire and disconnect the wires ONLY (red internal, 2 pins), leaving them still installed on the handlebars. Follow the wire connecting the Throttle to the main wire and disconnect it (orange internal, 3 pins). Check all connectors to see if any of the pins are damaged, bent, out of position, or corroded.
- Locate and disconnect the Cadence Sensor. Check the connector to see if any of the pins are damaged, bent, out of position, or corroded. If you see any scratches on the female connector, chances are at least one of the pins on the male connector is bent, damaged, or out of position.
- Damaged pins or wires. If the inside of any connector appears damaged, take a photo and send it to support@rizebikes.com - our warranty team will provide further assistance. If any of the pins appear to be only slightly out of position, carefully and gently adjust them to their original positions. If all connectors and pins look normal, continue to the next step.
- Test the Walk-Assist mode by holding the "Down" arrow on the button pad. If Walk-Assist does not activate, please skip to Step 6. If Walk-Assist activates with no issues, move on to the next step.
- Reconnect all connectors one by one. If there is no visible damage to the wires and pins, line up the internal notch and pins and press them together without twisting. Please take your time lining up the pins, as they can become damaged while reconnecting. After reconnecting each part, test Walk-Assist again. If at any point Walk-Assist stops working, take note of the last part that was reconnected - that is most likely the culprit of your issues, and you may skip to Step 9 after reconnecting all connectors. If Walk-Assist continues to work after reconnecting all parts, test to see if the original issue is still present. If the issue is still present, please skip to Step 9. If the issue has been resolved, you can once again enjoy your Rize Bike!
- Locate the controller and disconnect the main wire from the Controller. Check the connector to see if any of the pins are damaged, bent, out of position, or corroded. If you see any scratches on the female connector, chances are at least one of the pins on the male connector is bent, damaged, or out of position. If the inside of any connector appears damaged, take a photo and send it to support@rizebikes.com - our warranty team will provide further assistance. If all connectors look normal, reconnect them by lining up the internal notches and pins and pressing them together without twisting. Test if the issue has been resolved. If the issue persists, continue to the next step. If the error has been resolved, you can once again enjoy your Rize Bike!
- Disconnect the following wires at the front of your bike. Follow the wire connecting the LCD Screen to the main wire and disconnect it (green internal, 5 pins). Follow the wire connecting the Button Pad to the main wire and disconnect it (blue internal, 4 pins). Check the connectors to see if any of the pins are damaged, bent, out of position, or corroded. If you see any scratches on the female connector, chances are at least one of the pins on the male connector is bent, damaged, or out of position. If the inside of any connector appears damaged, take a photo and send it to support@rizebikes.com - our warranty team will provide further assistance. If all connectors look normal, reconnect them by lining up the internal notches and pins and pressing them together without twisting. Test if the issue has been resolved. If the error persists, continue to the next step. If the error has been resolved, you can once again enjoy your Rize Bike!
- Locate and disconnect the Motor. Check the connector to see if any of the pins are damaged, bent, out of position, or corroded. If you see any scratches on the female connector, chances are at least one of the pins on the male connector is bent, damaged, or out of position. If the inside of any connector appears damaged, take a photo and send it to support@rizebikes.com - our warranty team will provide further assistance. If all connectors look normal, reconnect them by lining up the internal notches and pins and pressing them together without twisting. Test if the issue has been resolved. If the error persists, continue to the next step. If the error has been resolved, you can once again enjoy your Rize Bike!
- Submit video evidence for further assistance. If the error is still not resolved at this point in this troubleshooting guide, it means the LCD screen, the main wire, or the controller may be faulty, and there is no easy way to determine which. In one continuous video, with no cuts or edits, record yourself repeating all the troubleshooting steps you have taken.
Upload the above video to https://streamable.com/ and send the link, along with clear photos of the battery and the controller's serial numbers, to support@rizebikes.com and a member of our team will provide further assistance.
Thank you very much for taking the time to perform this Basic Connector Check. Please be assured your efforts will go a long way in assisting our team members during the troubleshooting process. We thank you for your patience while your case is being reviewed. Once our team has reviewed your case, they will reach out to provide further assistance or request additional information. Thank you again for choosing Rize Bikes - we look forward to getting you back on the road!
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