The Rize Bikes team will attempt to respond to your request within 1 to 3 business days. However, during peak seasons, it may take a bit longer for us to get back to you. Please refrain from sending new emails about the same issue to avoid creating congestion within our system and further delaying our response time. Rest assured your issues are all very important to us, and we are doing our best to quickly resolve them. We appreciate your understanding and patience.

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