Charger Not Working Properly

Symptoms

• The charger is no longer charging the battery

Troubleshooting Steps

Verify whether it's a charger or battery issue

• The charger does not display any lights when plugged into an outlet
  • Charger issue.
• The charger displays a red light when used to charge a battery but the fan does not turn on
  • Charger issue.
• The charger displays a green light when used to charge a battery but the battery is not fully charged
  • Most likely a battery fuse issue. In rare cases, it could be a battery BMS (battery management system) or charger issue.

Solutions

If it has been determined that the charger is faulty, please take a video that documents the issue(s) and Submit a Warranty Claim or Start a Ticket for Assistance and an agent will reach out to provide further assistance.

If it has been determined that it's most likely a battery fuse issue, please take a look at this article to perform a fuse check: Battery Test Procedure. Please Submit a Warranty Claim or Start a Ticket for Assistance with the results and documentation of the fuse check and an agent will reach out to provide further assistance.