Frequently Asked Questions

Assembly, Maintenance, and Repairs

• Do You Offer Same-Day Service?
• Are Rize eBikes Easy to Assemble?
• I'm Not in Metro Vancouver. Where Can I Service My Bike?
• How to Prepare an eBike for Storage
• Does the Bike Come Assembled? How Do I Assemble My Rize Bike When It Arrives?
• I Have a Problem with My Bike, Can You Help Me?

The Rize Bikes Warranty

• What Voids the Rize Bikes Limited Warranty?
• Which Copy of the Warranty Policy Is the Most Up-To-Date?
• What Is the Special Out-Of-Box Defect Policy?
• What Kind of Warranty Comes With the Bike?

Submitting Warranty Claims

• Why Is Warranty Taking So Long to Reply?
• How to Upload Videos to Streamable.com on a Smartphone
• How to Submit a Warranty Claim or Start a Ticket for Assistance
• How to Upload Videos to Streamable.com on a Computer
• How Long Does the Warranty Process Take?

Questions About Electrical Parts

• How Heavy Are the Primary and Secondary Batteries?
• Which of Your eBikes Have Brake Lights?
• How Do I Determine My Motor's Wattage?
• How Long Does It Take To Fully Charge a Battery
• How Long Do the Batteries Last?
• What Happens If I Lost Both Keys to a Battery?

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Questions About Mechanical Parts

• Can I Remove the Front Wheel for Transportation?
• The Kickstand Keeps Coming Loosing and Falling Off, What Can I Do?
• What Are the Differences Between Hydraulic and Mechanical Brakes?
• Are the Tires Quick Release?

Miscellaneous Questions

• Where Is the Serial Number on My Rize Bike?
• Where Can I Find the Serial Numbers on Pre-2021 Models?
• Where Can I Find the Owner Manual for the Spark Mini?
• Do You Offer Tax Exemption to Indigenous People?
• Can I Purchase an eBike In-Store and Take It Home on the Same Day?
• Can I Purchase Products Now to Take Advantage of the Current Promotion but Have Them Shipped to Me Later?

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