The Battery Dies Randomly and Stops Working Until Connected to the Charger

Symptoms

• The battery dies randomly even with charge left
• The battery's LED charge indicator shows no charge
• Removing the battery from the bike and reinserting it doesn't resolve the issue
• The only way to get the battery working again is to connect it to the charger

Possible Cause

• The battery has a fault in its circuitry

Solution

For this type of battery issue, we need a specific video to assist in your warranty claim. Please record a video, in one continuous shot with no edits or cuts, and include the following in order:

1. Show the battery serial number for 3 seconds.
2. Show the battery in the bike, and that holding on the power button will not turn on the bike.
3. Show the battery's LED charge indicator displaying zero bars.
4. Without removing the battery from the bike, plug in the charger for at least 3 seconds.
5. Unplug the charger.
6. Show the battery's LED charge indicator again, which should now show some bars, indicating that the battery has at least some charge left.
7. Turn on your bike and show that the bike's LCD turns on. 

Once you record the requested video, please follow one of the Streamable guides to upload and generate a direct link to your video:

• How to Upload Videos to Streamable.com on a Computer
• How to Upload Videos to Streamable.com on a Smartphone

Lastly, please Submit a Warranty Claim or start a Ticket for Assistance and include the direct link to your video.