Please see below for our Order Cancellation Policy. Please contact us if you have any questions or require clarification.
Exchange
The customer may request to exchange an eBike within 14 days of receiving it. The eBike must be free of any damage, dirt, dust, stain, or signs of wear and tear, and must be in the original packaging and condition in which it was received. In the case of an exchange, the restocking fee is waived; however, the customer is responsible for the return shipping cost and the shipping cost of the replacement eBike. Contact Rize Bikes for a quote on the shipping costs when requesting an exchange. The decision to approve or reject an exchange is at the sole discretion of Rize Bikes.
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